Delivery and Returns
Betty and Lola uses Australia Post, allowing you to track your order from placement to delivery.
Free Shipping on all fashion orders over $150 within Australia.
$10.00 flat rate for all fashion orders under $150 within Australia.
Heavy items including (but not limited to) gift hampers, pots, furniture and rugs are excluded from this free shipping. Please feel free to get in touch for a shipping quote.
Please allow 7-10 business days for all Australian orders. Western Australia and rural areas may take longer.
Please contact us for rates
Please note international orders are final sale
We offer exchange on items within 7 days of receiving, we do not offer money back returns. If for any reason you are unhappy with your purchase, please contact us within 7 days of receiving your order to organise an exchange.
All products must be returned unused, in the original packaging and with tags attached. The safe return and shipping cost of the product is the responsibility of the customer (we recommend including tracking). For health and safety reasons, cosmetics products cannot be returned due to change of mind.
Postage of an exchanged item will incur a $10.00 shipping fee.
Once received we will issue you store credit or exchange less the original shipping cost.
Please note: Sale items can not be exchanged or returned.