Delivery and Returns

Betty and Lola uses Australia Post, allowing you to track your order from placement to delivery.

Free Shipping on all fashion orders over $150 within Australia.

$10.00 flat rate for all fashion orders under $150 within Australia.

Heavy items including (but not limited to) gift hampers, pots, furniture and rugs are excluded from this free shipping. Please feel free to get in touch for a shipping quote.

Delivery times

Please allow 2-7 business days for all Australian orders. Western Australia and rural areas may take longer.

There are currently delays due to the Covid-19 pandemic however if this changes we will notify you directly.

International Shipping

Please contact us for rates

 

 

Exchange 

We offer exchange on items within 7 days of receiving, we do not offer money back returns. If for any reason you are unhappy with your purchase, please contact us within 7 days of receiving your order to organise an exchange.

All products must be returned unused, in the original packaging and with tags attached. The safe return and shipping cost of the product is the responsibility of the customer (we recommend including tracking).

Postage of an exchanged item will incur a $10.00 shipping fee.

Please note: Sale items can not be exchanged or returned.

 

 

FAQ

Please email us at info@bettyandlola.com.au to know the status of your order.

Betty and Lola ship Australia wide using Australia Post.

We are also happy to arrange international shipping. Please email us at info@bettyandlola.com.au with the products you would like to order and a full shipping address. We will get back to you within 24 hours with a quote shipping details, and a expected date for delivery.

Please head over to the checkout page to view shipping rates for your address.