Exchange + Returns
We would like our customers to feel confident ordering fashion with us online.
Should you feel the item ordered is not right for you, we are happy to exchange or provide a credit note for fashion items only.
For an exchange or credit note, you need to contact us within 7 days and return the item to us within 24 hours of receiving your Returns Authorisation Number.
Any returned item must be in perfect condition, with no damage to the item or the packaging. Unworn, unwashed with original tags attached. We reserve the right to decline returns if the item does not meet these conditions.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Any credit notes issued will be valid for 6 months.
credit notes are only processed once the original item has been returned to us.
All items must be returned at the expense of the customer
Sale items are not returnable and are considered final sale. Betty and Lola deems a Sale Item any item that has been sold at a price less than its original value.
Betty and Lola deems a promotional item to be a full priced item marked down for a limited time, during a flash sale for example, that will return to its original price after the promotion ends. This policy does not extend to sale items that are marked down further during a promotion.
Promotional codes cannot be used in conjunction with our first time subscriber welcome discount code
Promotional items are eligible for exchange of size or colour provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached. Promotional items are not eligible to exchange for an alternative style.
Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
Betty and Lola RETURNS
762 Military Rd
Mosman NSW 2088
Betty and Lola is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
If a garment is being returned to exchange for a different size, your return postage costs are not refundable. Free shipping is offered once for the initial shipping of that order on items over the value of $150. Any further exchanges of items on that order will incur a shipping cost to the customer.
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order with images of the damage, defect or fault for preliminary assessment at firstname.lastname@example.org.
If the product is confirmed to have a manufacturing fault, we will attempt to replace the product or in the case where we are unable to replace we will refund the price of the product to your original payment method. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
Store credit is valid for 6 months from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable both in store and online. If store credit is issued for a return item, the use of that store credit is considered final sale - we cannot not do a return on a return.
If a faulty garment is being returned for a store credit, Betty and Lola will also credit you with the initial postage charge. We will email you once we have received your return item/s and confirm your store credit by issuing you with a unique credit code.